Terms & Conditions

1. Introduction

These terms govern your use of the PulseGrid Digital website and, where applicable, the services we provide. By using this website you accept these terms. If you do not accept them, please do not use the site.

"PulseGrid Digital", "we", "us" and "our" refer to the business operating this website. "You" refers to the person or organisation using the site or engaging our services.

2. Website Use

You may use this website for lawful purposes only. You agree not to use it in any way that could damage, disable or impair the site, or interfere with anyone else's use of it.

• Do not attempt to gain unauthorised access to any part of the site or its infrastructure.
• Do not submit content that is unlawful, misleading or infringes another party's rights.
• Do not use automated systems to scrape or overload the site.

3. Services

We provide digital marketing services which may include advertising management, search engine optimisation, social media management, website development, e-commerce work, branding, video production and analytics implementation. The precise scope of any engagement is defined in a separate written proposal, statement of work or agreement.

Where these terms conflict with a signed agreement covering a specific engagement, the signed agreement takes precedence.

4. Client Responsibilities

To deliver work effectively we rely on your cooperation. You agree to provide, in a reasonable timeframe:

• Accurate business information and any materials the work requires.
• Access to relevant advertising, analytics, hosting or platform accounts.
• Timely feedback and approvals at agreed decision points.

Delays in providing these may affect timelines and outcomes, and may affect agreed fees where a project is held up beyond an agreed period.

5. Quotes and Proposals

Quotes and proposals are valid for the period stated in the document, or [VALIDITY PERIOD TO BE CONFIRMED] where no period is stated. A quote is an offer to provide the described scope; work begins once it is accepted in writing and any required initial payment is received.

Work requested outside the agreed scope will be quoted separately before it is carried out.

6. Payments and Billing

Fees, payment schedules, currency and payment methods are set out in the applicable proposal or agreement. Unless stated otherwise there:

• Invoices are payable within [PAYMENT TERM TO BE CONFIRMED] days of the invoice date.
• Advertising spend paid to third-party platforms is separate from our service fees unless expressly included.
• Taxes and transaction charges are payable by the client where applicable.
• We may suspend work on overdue accounts after giving written notice.

7. Third-Party Platforms

Our services often involve platforms operated by third parties, including advertising networks, analytics providers, hosting providers and e-commerce systems. Those platforms have their own terms, policies, pricing and approval processes, which you are responsible for accepting and complying with.

We do not control those platforms. Changes to their features, policies, algorithms, pricing or account decisions — including account restrictions or ad disapprovals — are outside our control and are not our responsibility.

8. Intellectual Property

All content on this website, including text, design, graphics, code and the PulseGrid Digital name and logo, belongs to us or our licensors and is protected by applicable intellectual property law. You may not reproduce or reuse it without written permission.

Ownership of deliverables created during an engagement is set out in the applicable agreement. Unless stated otherwise, ownership of final approved deliverables transfers to the client once all related invoices are paid in full. We retain ownership of our underlying tools, templates, frameworks and know-how.

9. Client Materials

You retain ownership of materials you provide, including logos, images, copy, product information and data. By providing them you confirm you have the right to do so and grant us a licence to use them for the purpose of delivering the agreed work.

We may request permission to reference completed work in our portfolio. We will not publish client results, metrics or case studies without written approval.

10. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only for the purpose of the engagement. This obligation continues after the engagement ends and does not apply to information that is already public, independently developed, or required to be disclosed by law.

11. Marketing Performance

Marketing performance depends on many factors we do not control, including your pricing, product, market conditions, competitor activity, seasonality, sales processes and platform behaviour. We report performance using the measurement systems available to us and will be clear about their limitations.

12. No Guaranteed Results

We do not guarantee specific results, including rankings, traffic volumes, lead counts, conversion rates, return on ad spend or revenue. Any figures discussed in proposals, forecasts or projections are estimates based on available information, not commitments.

13. Website Availability

We aim to keep this website available but do not guarantee uninterrupted access. The site may be unavailable during maintenance or because of factors outside our control. We may change, suspend or withdraw any part of it without notice.

14. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential losses, including lost profits, lost revenue, lost data or business interruption, arising from use of this website or our services.

Where liability cannot be excluded, our total liability in connection with an engagement is limited to [LIABILITY CAP TO BE CONFIRMED — commonly the fees paid for the engagement in a defined preceding period]. Nothing in these terms limits liability that cannot lawfully be limited.

15. Indemnification

You agree to indemnify us against claims, damages and reasonable costs arising from materials you supply, from your breach of these terms, or from your breach of a third-party platform's terms, except to the extent the claim results from our own negligence or wilful misconduct.

16. Termination

Either party may terminate an engagement by giving the notice period stated in the applicable agreement, or [NOTICE PERIOD TO BE CONFIRMED] where none is stated. On termination you remain liable for fees for work performed and for costs already committed on your behalf.

We may suspend or terminate an engagement immediately where there is a material breach, non-payment after notice, or a requirement to act unlawfully or in breach of a platform's terms.

17. Changes to Terms

We may update these terms from time to time. The version published on this page applies from the date shown at the top. Continued use of the website after an update constitutes acceptance of the revised terms.

18. Governing Law

These terms are governed by [GOVERNING LAW / JURISDICTION TO BE CONFIRMED], and the courts of [JURISDICTION TO BE CONFIRMED] have exclusive jurisdiction over any dispute arising from them.

PulseGrid Digital operates from Dhaka, Bangladesh and California, United States. Which jurisdiction governs, and how cross-border engagements are handled, must be confirmed with a qualified lawyer before this page is published.

19. Contact Information

Questions about these terms can be sent to team@pulsegrid.org or by phone on +880 1923232832.